General Terms & Conditions

The following terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.


General terms and conditions

This site is owned and operated Mantel Farm Ltd of Henley Down, Catsfield, East Sussex, TN33 9BN. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at or 01424 830357.

 1.         The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. This acceptance of your order brings into existence a legally binding contract between us.

 2.         Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Mantel Farm Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

 3.         Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

4.         Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5.         Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

6.         Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

7.            Price

The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

8.         Payment terms

We will charge your credit account for payment upon receipt of your order unless collection/delivery cannot be fulfilled within 30 days. We accept no liability if a collection/delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

9.         Delivery charges

Delivery charges vary according to the type of goods ordered.

10.       Delivery

10.1     Our delivery charges are available upon request.

10.2     You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

10.3     Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

10.4     If delivery is agreed by ourselves, we will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

10.5    You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

11.       Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of collection or delivery to you, or if you fail to collect or take delivery at the agreed time. You will only own the goods once they have been successfully collected/delivered and when we have received cleared payment in full. Goods supplied are not for resale.

12.       Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on collection/despatch of the good(s) ordered.

13.       Cancellation rights

13.1     If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state ("CRD")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund will be to the value of standard delivery. Mantel Farm will process your refund within 14 days of receipt of the products, to the specified returns address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.

Specified Returns Address:

Mantel Farm Returns, Henley Down, Catsfield, East Sussex, TN33 9BN

For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK).

If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:

  • Applicability of cancellation rights: Legal rights of cancellation under the CRD available for UK or EU consumers do not apply to certain products and services (for example, food, gifts and personalised items), any products with a seal where the seal is broken;
  • Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
  • Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
  • Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 calendar days the day after you receive the goods or services in accordance with the CRD or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel. Products should be returned in or with their original packaging.
  • Livestock: Our general returns conditions do not apply to the sale of livestock.  Please refer to the livestock section.

This is not intended to be a full statement of all your rights under the CRD. Full details of your rights under the CRD are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account or by cheque (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above.

14.       Cancellation by us

14.1     We reserve the right to cancel the contract between us if:

14.1.1  we have insufficient stock to deliver the goods you have ordered;

14.1.2  we do not deliver to your area; or

14.1.3  one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2     If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

15.       Liability

15.1     If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).  If you notify a problem to us under this condition, our only obligation will be, at your option:

15.1.1  to make good any shortage or non-delivery;

15.1.2  to replace or repair any goods that are damaged or defective; or

15.1.3  to refund to you the amount paid by you for the goods in question in whatever way we choose.

15.2     Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

15.3     You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

15.4     Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

16.       Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Mantel Farm Ltd, Henley Down, Catsfield, Battle, East Sussex, TN33 9BN and all notices from us to you will be displayed on our website from time to time.

17.       Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

18.       Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

19.       Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

 20.       Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

21.       Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

22.       Customer collections

Pre-boxed orders ready for collection - we will hold non-livestock items for a maximum time of 2 weeks at which point your order will be cancelled and you will be refunded minus a 20% handling fee. All livestock orders are non-refundable. Collection of livestock orders must have specified collection time  Please contact us to arrange.

Livestock Sales

When purchasig livestock it is the customers responsibility to ensure they are satisfied with the health of the animal before purchase, and once the animal leaves our premisis we can not be held responsible for its health therafter.  However, if a hen becomes ill within 4 weeks of purchase you should contact us immediately and we will endeavor to establish the cause and reccommend a solution.  If  we believe the hen is ill or has died through an underlying health condition present at the time of purchase then we will offer a full refund upon return of the animal to Mantel Farm. 

We will not refund a livestock purchase if the hen has been mixed with an existing flock or been subjected to stress (including dog or fox threat).

Pre-ordering hens:  To pre-order hens a deposit amount is payable.  Should Mantel Farm cancel the order your payment will be refunded in full.  Should the customer cancel the order then the deposit is non-refundable.  Deposits are as follows: £5 Quail  £10 Hybrids  £15 Bantams £30 large pure breeds. If you have paid in full for your hens then the balance (full cost less the deposit value) will be refunded upon the cancellation of your order.  

Training Course Terms and Conditions

Places must be booked in advance, and confirmation will be issued prior to the date of training. Bookings can be made in our shop, by post or online. Please bring your confirmation with you when attending the course. Places are subject to availability and we reserve the right to cancel the course. Refreshments are included within the fee. Any children (under 16) must be accompanied by an adult. Courses are held indoors, but please wear warm clothes in cold weather Full payment is required upon booking. Bookings are subject to the following cancellation policy: If a cancellation is made within 14 days of the course no refund will be given. If a cancellation is made with more than 14 days notice but within 6 weeks of the course date then we will try to re-sell your tickets. If we are successful then a Mantel Farm Voucher will be issued for the full amount less a £10 administration fee. If a cancellation is made with more than 6 weeks notice then a full refund will be issued.

Animal Boarding Terms and Conditions

Your animals must be in good health and free from pests and diseases.  If in our experienced judgement we consider your animals to be in any state of ill health, we reserve the right to refuse their stay with us. Should we consider your animals unfit or find any pests, then we reserve the right to refuse them.  The best of care will be given to your animals during their stay with us, and we can accept no responsibility for any illness/problems arising during their stay or after their return.

Your animals should be used to living together happily in one area. For Chicken boarding, only one Cockerel per pen is accepted. 

If animals are collected earlier than arranged, the full boarding fee will still apply.  If animals are collected later than agreed then the extra length of stay will be charged at our standard boarding rates, provided that contact has been made with us, and the extended stay agreed. If animals are not collected on the arranged date, and no contact has been made with us, those animals will be held for up to 7 days, after which time they will be deemed to have been ‘abandoned’, then shall become the property of Mantel Farm and be re-homed as appropriate. If animals are collected after the agreed collection date, without making contact to arrange for an extra length of stay, additional boarding rates will apply at double those of the original booking.  

Should your animals become poorly during their stay, we will use our experienced judgement to determine the best course of action.

Emergency contact numbers must be UK contacts only, overseas calls will be charged accordingly.

Should we consider that the services of a vet are required, then we will contact you on the emergency number you have provided, in order that arrangements and payments can be made as necessary. If you have not provided an emergency contact number, we will care for your animals to the best of our ability, but can make no guarantees; in this instance we will not employ the services of a vet.

Although we guarantee to provide a secure and protected environment for your animals, looking after them employing our many years of experience, we cannot be held responsible for any disease, injury or death during or after their stay.

Rabbit Boarding - Vaccinations

It has come to our attention that a number of rabbits in the South East region have died in the as a result of disease. Post Mortems carried out by Veterinary Surgeons in 2017 have confirmed the presence of RVHD2 (Rabbit Viral Haemorrhagic Disease) in some of these cases. In light of this news, we are requiring all rabbits that board with us to have been vaccinated with the Myxomatosis plus RVHD1 vaccine - given together as one jab - and also the additional RHVD2 inoculation. Please ensure that you have taken the appropriate steps to protect your rabbits. We are asking you to please bring a vaccination certificate with you when arriving with your rabbits. Alternatively you can email a scanned copy of your certificate to This precaution is to ensure the protection of all rabbits in our care to avoid the spread of any diseases. Please contact us for more information.